Privacy Policy for County Funerals
If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at contactus@countyfunerals.co.uk
At countyfunerals.co.uk we consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information collected and recorded by countyfunerals.co.uk and how we use it.
Collection and use of personal information
Our privacy policy explains how we might use information gathered through this website and in our funeral homes.
Who we are
We are County Funerals Ltd, our registered office is 3 Priory Lane, Little Wymondley, Hertfordshire, SG4 7HE, company number 10607286. In order to comply with applicable data privacy laws, County Funerals is required to set out the legal basis for the processing of your Personal Data.
How we use your information
This privacy notice tells you what to expect when County Funerals collects personal information. It applies to information we collect about:
- Visitors to our website
- The performance of a contract that we have in place with you or other individuals
- People who use our services, eg who request a publication from us
- People who notify us under the General data protection Regulation (GDPR)
- Job applicants and our current and former employees
- Complainants and other individuals in relation to a data protection or freedom of information complaint or enquiry
Visitors to our website
When someone visits countyfunerals.co.uk we collect standard internet log information and details of behaviour patterns. We do this to find out for example number of visitors to a certain page or part of our website.
The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyse trends, administer the site, track user’s movement around the site, and gather demographic information. This information is collected anomalously and doesn’t identify any user. We do not make any attempts to identify those visiting our website. We will not associate any data gathered from this site with any personal identifying information from any source.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Use of cookies
Our website uses cookies. Cookies are small text files that are often placed on your computer when you browse through websites. We use cookies to help us provide our users with a better experience by, for example seeing which pages are read more than others and providing more content in that area. Cookies also help to provide certain features.
countyfunerals.co.uk uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalise or customise our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.
We have audited our use of cookies and believe that they are reasonable and not intrusive. Cookies we use can never directly identify an individual user and we would not want to.
DoubleClick DART Cookie
→ Google, as a third party vendor, uses cookies to serve ads on countyfunerals.co.uk.
→ Google’s use of the DART cookie enables it to serve ads to our site’s visitors based upon their visit to countyfunerals.co.uk and other sites on the Internet.
→ Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL – http://www.google.com/privacy_ads.html
People who use our services
We offer various services to the public. For example, we send out publications.
We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a publication to carry out a survey to find out if they are happy with the level of service they received.
Our Advertising Partners
Some of our advertising partners may use cookies and web beacons on our site.
While each of these advertising partners has their own Privacy Policy for their site, an updated and hyperlinked resource is maintained here: Privacy Policies.
You may consult this listing to find the privacy policy for each of the advertising partners of countyfunerals.co.uk.
These third-party ad servers or ad networks use technology in their respective advertisements and links that appear on countyfunerals.co.uk and which are sent directly to your browser. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by our site’s third-party ad networks to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on the site.
countyfunerals.co.uk has no access to or control over these cookies that are used by third-party advertisers.
Job applicants, current and former employees
When individuals apply to work for County Funerals, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.
Personal information about unsuccessful candidates will be held for 6 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with our company, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with our company has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
Third Party Privacy Policies
You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. countyfunerals.co.uk’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites. You may find a comprehensive listing of these privacy policies and their links here: Privacy Policy Links.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. What Are Cookies?
Complaints or queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This can be done by emailing contactus@countyfunerals.co.uk
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address or email above.
Access to personal information
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
- To make a request for any personal information we may hold you need to put the request in writing to the address provided above.
- If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
- If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us at the address provided above.
Disclosure of personal information
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with any organisation concerned and with other relevant bodies.
You can also get further information on:
- Agreements we have with other organisations for sharing information;
- Circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
- Our instructions to staff on how to collect, use and delete personal data; and how we check that the information we hold is accurate and up to date.
Children’s Information
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. countyfunerals.co.uk does not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that countyfunerals.co.uk has in its database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact in the first paragraph) and we will use our best efforts to promptly remove such information from our records.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit. This website includes links to a range of other organisations’ websites. Here are some factors we will use to assess the suitability of prospective links.
The sites we link to should provide information and/or services that are relevant to County Funerals and useful to our website visitors.
Consent
By using our website, you hereby consent to our privacy policy and agree to its terms.
Updates to the privacy policy
We keep our privacy policy under regular review. This notice was last updated 1st November 2021. Should we update, amend or make any changes to our privacy policy, those changes will be posted here.
